Real feedback from Tri-Cities drivers at Graff Chevrolet Bay City

We are honored every time a customer takes a moment to share their experience. At Graff Chevrolet Bay City, we measure success by the trust we earn from neighbors in Bay City, Saginaw, Midland, Essexville, Auburn, and across the Thumb region.

Drivers frequently praise the no-pressure environment and how our team takes time to understand real needs, whether it’s finding the right Silverado for work and towing, an Equinox for daily family commutes, or a certified pre-owned Tahoe for winter road trips. Many highlight clear financing explanations, quick approvals, and the confidence that comes from seeing a detailed vehicle history and multi-point inspection report.

These real stories cover the full journey: from browsing inventory online to driving home happy, arranging financing that fits, and returning for routine maintenance or major service. Your feedback helps future buyers feel secure and guides how we continue to serve the community better.

Testimonials from our drivers

Review from Roc Agrwal
Roc Agrwal
4/8/2026
I asked Graff to program a keyfob for a 2023 Silverado. I bought it online. They could have forced me to buy one from them but they programmed it for far less than other dealers were charging. They were honest and reasonable.
Review from Karen Mahn
Karen Mahn
4/7/2026
Graff Chevy BayCity had done a fantastic repairs on my vechicle.They care about customers and explain everything.All are so friendly kind and very honest .I recommend them for your vechicle needs.Thank you to all who took care of my vechicle needs.🩷
Review from adrianna letts
adrianna letts
4/7/2026
lizzie risch is the best! very helpful with buying my first car! i highly recommend her!
Review from Alisha Proulx
Alisha Proulx
4/6/2026
Lizzie assisted us in my purchase of a van and was a treat to work with! She was very kind & patient and was well prepared for my three year old we brought with us. I'll definitely be recommending all my peers her way!
Review from Erik Emery (Bay City)
Erik Emery (Bay City)
4/4/2026
These guys did my auto body work after an accident and I couldn't be happier. Excellent communication, service, and very efficient. Shannon was my rep and she was absolutely superb!
Review from Marc Hill
Marc Hill
4/4/2026
GRAFF has been great! From my salesman to the service department. I love how they have been attentive to my vehicle issues. They have been great to work with.
Review from Justin View
Justin View
4/4/2026
Lizzy was a awesome sales person for setting me and my mom with a brand new new car. Ill definitely be coming back to buy another car in the future.
Review from John Kerkau
John Kerkau
4/3/2026
Had an Oil change and Brad is a very knowledgeable and very conscious of his job.Also checked my Air filter and tire pressure. Very good person and well deserve company man.Thanks Brad
Review from Bob French
Bob French
4/3/2026
Friendly experience
Review from Chris Elizalde
Chris Elizalde
4/3/2026
Great service and friendly staff..
Review from Duane Ahrens
Duane Ahrens
4/2/2026
Kayla the service manager is the greatest. We had a starter problem out of warranty and she took care of it her and her support staff is the best I would take all my cars to graff in Bay city
Review from Anne Betzold
Anne Betzold
4/2/2026
Went to Graff Chevrolet for my first oil change with my 2025 Blazer, the service dept. got done in a satisfactory time with everything. Nobody likes waiting a long time for their car to get done. πŸ‘Š

Share your experience

Had a great purchase, smooth financing, or standout service visit with us? We would love to hear about it. Click the button below to leave your review and help other drivers in Bay City, Saginaw, Midland, and the Tri-Cities make confident decisions.